Customer Service

Our Showroom

In our showroom you can view the different models and dimensions, feel the material and see the different colors. We would like to welcome you in our showroom. The range can be viewed in the showroom at 188 BG7, Thao Dien, HCMC.

Kindly visit our showroom by appointment only. To schedule your appointment please contact our customer service team at [email protected] or call the office telephone number.

Customer Service

Please note, we are a wholesaler (B2B) and do not sell to end consumers.

Service is our top priority. We will do everything to provide you with the best possible service. If you cannot find what you are looking for, please contact our customer service representatives. We are available from Monday to Friday from 08:30am to 5:30 pm, tel: +84 (0)28 7308 0668 or email to [email protected].

Complaint Form

Date

Company Name

Contact Person

Client Number

Address

Invoice Number / Order Number

Article Number

Article Description

Quantity

Batch Number: is written on a cardboard. (example NL00002 /1111/14)

Did you drill several holes in the pot for the water drainage?

The pot has been moved?

The pot is placed at horizontal level?

Ourdoor Use: Have Pot Feet been used?

Indoor Use: Did you use a plastic insert?

Explanation of the complaint?

Transport damage? If yes, did you mention this on the transporter's delivery note?

File

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Would you be so kind as to fill out this form completely and send to Customer Service.

Please add all photos of the damaged product(s) as attachments.

We try to resolve your complaint as quickly as possible.
Send to: Franoma Co., Ltd., Email: [email protected], Tel: +84 28 7308 0668